Returns & Exchanges
At Online Catholic Store, we want you to be completely satisfied with your sacred items and devotional products. If you are not happy with your purchase, we offer a 30-day return window for most items in their original, unused condition.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the items in their original packaging, ensuring that delicate items like rosaries or statues are securely padded to prevent damage during transit.
Ship the Item
Affix the provided shipping label or address the package to our returns department and drop it off at your nearest authorized carrier location.
Receive Refund or Exchange
Once our team inspects the returned item, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing